FAQ
Questions About Us
Violet Jewels focuses on sustainable luxury. Every piece is handcrafted with ethical materials, modern design, and fine craftsmanship — offering elegance with purpose.
No. Violet Jewels is an online-only brand. We operate exclusively through our website to provide handcrafted, made-to-order jewelry to customers worldwide.
We obtain natural diamonds from the best sources available. Using state of the art cutting instruments utilized by experts, we meticulously cut and polish our diamonds to meet the demand of discerning customers just like you. For an extra layer of confidence, your loose diamond or diamond jewelry purchased from Violet Jewels is accompanied by a diamond certificate.
Yes! Lab grown diamonds are just as real as mined diamonds.
With the exact same optical, chemical, thermal and physical properties, the only difference between lab grown diamonds and mined diamonds is their origin. Lab grown diamonds are grown in controlled laboratory environments that produce the same pressure and heat conditions that form mined diamonds in the earth's crust.
Yes. 100% yes. We are perfectionists when it comes to the quality of our jewelry, and that starts with our sourcing. We only work with conflict-free materials. Rest assured-we would never work with or sell a conflict diamond or gemstone. We’re fully committed to caring for the environment, maintaining high ethical standards, practicing sustainable sourcing methods, and using recycled gold.
We use gold metal, specifically gold with an authenticity stamp. The authenticity stamp ensures the quality and genuineness of the gold used in our products.
Yes. You can schedule a video call with our jewelry experts to discuss your preferences and view pieces live.
Questions Related To Lab Grown Diamonds
Lab-grown diamonds are diamonds that are grown in a laboratory rather than being mined from the earth. They have the same chemical and physical properties as natural diamonds, but they are created using advanced technology that replicates the natural diamond-growing process.
Lab-grown diamonds are made using two different methods: high pressure, high temperature (HPHT) and chemical vapor deposition (CVD). HPHT diamonds are created by mimicking the high pressure and temperature conditions that exist deep in the earth, while CVD diamonds are made by depositing carbon onto a substrate in a vacuum chamber.
Lab-grown diamonds are comparable to natural diamonds in terms of their chemical and physical properties, but they are typically less expensive than natural diamonds. They are also ethically and environmentally responsible, as they do not involve the environmental and social issues associated with diamond mining.
Yes. Both are extremely durable and perfect for everyday use. They retain their brilliance and structure for a lifetime with proper care.
It can be difficult to tell the difference between a lab-grown diamond and a natural diamond with the naked eye. However, there are certain tests that can be done to determine whether a diamond is natural or lab-grown.
Yes, lab-grown diamonds can be certified by gemological laboratories, just like natural diamonds. The certification process involves grading the diamond based on its color, clarity, cut, and carat weight.
Moissanite Diamond & Metal
Moissanite is a new category of gemstone with fire, brilliance and luster more than any other gemstones in the world including diamonds! It is NOT a cubic zirconia which is just a piece of glass but It is a gemstone which looks and lasts like a Diamond Forever LEARN MORE
Yes, Moissanite are available in all shapes Like Round, Princess, Pear, Oval, Radiant, Trillion, Marquise, Emerald and Cushion. They are also available in all sizer from 0.05ct to 15.0ct.
No, we have our own manufacturing factory in Surat (Diamond City) INDIA. All our Moissanite Diamonds are cut & polished by professional artisan of Crown Moissanite Family. We have a team of gemologists who will inspect the diamonds before we stud them in jewelry.
Yes, all our Moissanite Diamonds are certified and tested by International Laboratory. We give a physical authenticity certificate card of your diamond jewelry on request. You must pay a $50USD certification charge. You can also check the authenticity of diamonds from any International Laboratory in your country.
Yes, all our Jewelry is make in Solid 10KT, 14KT or 18KT Gold. The color of the gold can be chosen from White, Yellow or Rose.
Yes, all jewelry comes with metal authenticity stamps. Once your jewelry is ready to ship at our manufacturing unit after that we will send it to the International hallmarking laboratory they will check the metal authenticity & stamp on it.
We use gold metal, specifically gold with an authenticity stamp. The authenticity stamp ensures the quality and genuineness of the gold used in our products.
Design & Ordering
Yes. Violet Jewels specializes in fully custom-made jewelry. You can personalize your diamond shape, metal color, and design details to create your dream piece.
Yes. We can adjust the diamond shape, carat size, setting style, or metal tone to suit your preferences.
Yes, absolutely. As long as it’s a Violet Jewels piece (that is not an eternity band version of one of our designs), we will resize it at minimal cost.
Complimentary Resize Offer: We are pleased to offer one free ring resize within 30 days of purchase.
✧ Full Eternity Rings: Rings featuring a shank adorned with full eternity stones cannot be resized due to their intricate design. Instead, customers are encouraged to exchange the ring for the correct size. Our customer service team is happy to assist with this process.
✧ Unique Shank Designs: If your ring has a unique or intricate shank design, we will first inspect the ring and then inform you whether resizing is possible or not.
You can find more information about returns, resizing, and repairs here.
Email us at support@violetjewels.com if you have any additional questions.
Please note: Shipping charges for the resize service will be the customer’s responsibility.
Yes, we offer customization options for many of our lab-grown diamond jewelry products. Please contact us for more information on our customization options.
Yes, we offer rush order service so that you will get your jewelry before the best moment of your life. We do not charge any extra money for rush orders, but please contact us our executives to get exact manufacturing timing at suppport@violetjewels.com
Violet Jewels is proud to offer lifetime diamond upgrades but it will be chargeable based on the diamond size.
We do not sell only setting. Our settings are made-to-order with each one handcrafted for a center diamond with unique characteristics to ensure the quality of the finished piece. For this reason, we do not provide stand-alone settings or semi mounts. Please let us know if we can assist you with selecting a center diamond.
We offer lifetime maintenance services, including polishing, cleaning, and stone tightening. Repair services are also available.
Jewelry Care
↣ Follow these simple tips to take care of your jewelry...
- Keep it Away from Wood
Avoid leaving your jewelry on chemically treated surfaces or on wood which can stain or speed up the tarnishing process. - Keep it in a Zip-lock Bag
Over time, your jewelry comes in contact with moisture and air which causes it to eventually tarnish. Put it in a zip-lock bag and squeeze out all the air before sealing. - Keep away from Chemical Liquide
Avoid spraying on perfume directly on your jewelry. Always wear your jewelry after perfumed, most important neck & wrist jewelry. - Keep your Jewelry Dry & Away from Skincare
Avoiding contact of your jewelry with Lotions & Creams may contains acidic ingredients that react with your metal of pieces also Avoid moisturizing area of your skin that come with contact of pieces. - Keep your Jewelry away from Water
We recommended to removing your Silver and Solid Gold Jewelry before taking shower as well as before washing your hand to avoid getting tarnish as silver reacts with water. Also, don't wear in swimming pool or sea area. - Use Dishwashing Soap & Warm Water
For pieces that are dull, filmy, or starting to discolor, mix a few drops of mild dish soap with warm water and rub the jewelry with a soft cloth. Rinse in cool water and buff with a cloth until dry. - Keep away from Physical Activity
We recommended to remove your pieces before going to bed or participating any physical activity to avoid any accidents that may causes damage to your pieces. - Store your Jewelry in Box
Always remember, jewelry should be stored away separately in air tight box to make it shine last forever. - Clean your Jewelry
We recommended to clean your jewelry piece after use occasionally & wipe with soft clothe. As a best practice, do this once every week.
Clean the Metal First then Diamonds. We recommended to clean metal first and then diamond this makes your diamond sparkle.
We will be pleased to receive the customized and personalized order. We have a simple procedure for customized orders, the steps are as below...
- Start a conversation with one of our jewelry designers about your customized design. They will help you in the designing process of your jewelry also if you have a specific design in your mind send us a picture.
- We will create CAD (Computer Design) of your jewelry and send it to you for confirmation. If you need any changes you can let us know we will do changes according to your requirements.
- Once the CAD is approved from your side. We will Cut & Polish your Moissanite Diamond and start the jewelry manufacturing process.
- When your jewelry is ready to ship, we will share the Images & Videos of your jewelry and then ship it with an international courier company.
→ Hurry! Now you will have it in your hand in a short time.
Policies
We will accept return and exchange on most pieces. Items must be returned in unworn condition within 30 days of receipt. All returns will incur a 20% restocking fee for moissanite items & 30% restocking fee for CVD items. If you want to exchange your piece, we'll apply the full amount of your original purchase to a new purchase of equal or greater value.
Yes. All our jewelry comes with a warranty that covers manufacturing defects.
Yes, we offer payment plans. You can make your payment in 3 different part of your total amount.
First: 35% Payment so we will start CAD design process and confirm with you before start manufacturing process. If you need any changes we will do as per your request.
Second: Another, 35% Payment. Now, we will start cutting & polishing process of your diamond and send the video of your forever one diamond.
Third: Rest of 30% Payment you have to play before we ship your jewelry. Once, your jewelry is ready to ship we will share the images & video to confirm with you and ship with express courier service.
Yes, you can pay using multiple credit cards. Contact our executives they will guide you on how to pay using multiple credit cards.
Each piece of our ethical fine jewelry is hand made especially for you, with love and care. Your beautiful piece of jewelry will be made in max. 3 weeks with shipping time. Custom, Customized and Engraved pieces will require additional time.
Yes, you can change the address before item ship from our manufacturing facility by sending a direct message, once the item is shipped out you can't change. We will not be responsible for any loss of parcel that occurs due to a wrong address.
We will accept return and exchange on most pieces. Items must be returned in unworn condition within 30 days of receipt. All returns will incur a 30% restocking fee on CVD Jewelry & 20% on Moissanite Jewelry. If you want to exchange your piece, we'll apply full amount of your original purchase to a new purchase of equal or grater value.
We accept all major credit/debit cards, PayPal, and bank transfers. Flexible installment options are also available.