Shipping Policy

We aim to deliver Violet Jewels products swiftly. Here's what you can expect:

Custom Jewelry Manufacturing

Crafting each custom jewelry piece takes approximately 3 business weeks. Once manufacturing is complete, we will seek your confirmation before shipping.

Shipping and Delivery

Following shipping, orders typically arrive within 6 to 9 business days. Please note that Violet Jewels is not accountable for delays caused by severe weather or other unforeseen conditions. We do not ship to PO boxes. If the customer changes the delivery address with the shipping company while the parcel is in transit, the customer will be responsible for any resulting delivery delays.

Free Delivery

We offer free delivery to your address. Please note that the customer is responsible for any duties or taxes imposed by local authorities.

Product Changes

If the customer wishes to make any changes to the product before shipment, the manufacturing time will restart from day one.

Delivery Assurance

While we offer guaranteed delivery and prioritize creating your ring on an urgent basis, please note that any delays caused by the shipping company are beyond our control and we are are not responsible for this situation. We appreciate your understanding in such situations.

Order Tracking

Customer Service: For assistance with order tracking, contact our customer service team at support@violetjewels.com. Thank you for choosing Violet Jewels!