✧ Manufacturing time is 2-3 business weeks (This is the max time we take from customers, If you need it earlier, then contact our customer support). If you are located in the United States, the order should reach you within 4-5 days after manufacturing.

✧ All Designs can be made in Different types of diamonds as part of Customization, such as Moissanite, Aquamarine, Lab Made Diamonds and Natural Diamonds. Above Details and Price for Moissanite. If you want to change the Diamond type or Diamond Size, then contact our Customer Support.

✧ Gift Packing, Gift Notes, and Engraving available Free of cost on Special Request.

✧ All Jewelry made from Natural or Lab made Diamonds are Shipped with Insurance.

• Our warranty does not include the replacement of lost center/focal stones. We recommend you obtain insurance in your piece for the unlikely event of a focal stone falling out or getting damaged.
• Many of our pieces feature one-of-a-kind stones. If these stones become damaged, we will do our best to replace them with a comparable stone, but color and type may vary, depending on what we have available.
• Clients are responsible for shipping costs (to and from our studio) for cleanings, inspections, and repair work.
  Please Note: Clients are responsible for import fees and customs charges in addition to shipping costs. Please check with your customs office about any fees that may be associated with having us repair your piece.
• All repair work is free within the first two years of ownership (except the replacement of focal stones). After two years of ownership, we will charge a small labor fee and/or materials fee for your repair service.
• If you wear fine jewelry daily, a little wear and tear are normal. Our repair specialists will evaluate your piece. If you need repairs that go beyond what’s needed for normal wear and tear, we’ll let you know about the labor costs and material fees associated with your service.
• Repairs or polishing by third-party jewelers.

Please Note: The warranty is void if you take your piece to another jeweler for resizing or repair work.

Cancellation 

Customers are requested to inform us of any desire to cancel their order within 24 hours of its placement. Should a cancellation be requested after this window, a fee will be imposed to cover expenses related to restocking and labor for standard orders. For cancellations of CVD diamond jewelry, a 30% fee will apply, while cancellations of moissanite jewelry will incur a 20% fee.

We have a 30-days return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need to show the order number with confirmation email or proof of purchase.

You can always contact us for any return question at support@violetjewels.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The Following items can't be returned or exchanges

Because of the nature of these items, unless they arrive damaged or defective, we can't accept returns or exchanges for:

• Custom or personalized orders
• Eternity Bands made to order
• Any physical damage on the product

If a customer wishes to exchange their ring, a restocking fee of 20% will be deducted from the original purchase amount. The remaining balance will be applied towards the new purchase. Any price difference for the exchange will also be charged to the customer. This exchange policy must be initiated within 30 days of receiving the ring and is limited to one exchange per piece. The credit does not apply to future purchases, and the credit is limited to one exchange per piece.

Please contact us before you send your jewelry back, so we can be sure it arrives safely. Clients are responsible for return shipping costs, and we highly recommend that you insure your package and send it in a traceable courier—we are not responsible for items lost in the mail.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Resizing

At Violet Jewels, we understand the importance of a perfect fit when it comes to your jewelry, especially rings. Therefore, we offer a ring resizing service to ensure that your jewelry fits you comfortably and beautifully.

1. Resizing Limitations:

   • Rings can be resized to either increase or decrease by a maximum of one full size.
   • Please note that resizing beyond this range may compromise the integrity and aesthetics of the piece, and therefore, cannot be accommodated under this policy.

2. Exceptions:

   • In the case where the ring features a shank adorned with full eternity stones, resizing becomes unfeasible due to the intricate design and setting. Hence, we are unable to proceed with resizing in such instances.
   • Customers with rings falling under this category are encouraged to exchange the ring for the correct size. Our customer service team will be delighted to assist you in this process.

Information About Repairs

If you need a repair please contact us on support@violetjewels.com. But before you do, here are some important details you should know about how we do repairs:

• Our repair specialists write up an intake form that notes the current condition of the piece and any repair work that’s required. We’ll always send you a copy of that intake form so we’re all on the same page.
• After that, we’ll immediately get started on any work that’s covered under the warranty (without bugging you for approval). That may include the following:
      - Replacing or resetting stones
      - Replacing the setting
      - Prong work or replacement
      - Replacing thinner areas of the band
      - Resizing the ring
• Please let us know before you send us your piece if 1) you don’t want us to do any or part of the above warranty-related work, or 2) you’d prefer to review and approve the scope of the work before we get started.
• If work needs to be done that goes beyond what the warranty covers, we’ll let you know. You’ll have the ability to opt out of those repairs at that point if you want.
• Clients are responsible for shipping costs both ways.
• Our current timeline for repairs is 2-3 weeks from the time we receive your piece.
• NOTE: If your piece needs a new stone, we can’t guarantee the replacement of limited-edition or one-of-a-kind stones. In the rare case that the exact stone isn’t available, we’ll follow up with you and get your approval on an alternative that matches.

We understand that things happen and fine jewelry is delicate. There are things you can do to take care of your jewelry.

But don’t worry if something does happen. We offer a generous lifetime warranty on all of our pieces. We stand by our work, and we want to take care of you and your jewelry.